At Cedar Traders, we want you to love what you order. If you’re not fully satisfied with your purchase, we’re happy to help.
Returns
- You can request a return within 14 days of receiving your order.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Please include the receipt or proof of purchase.
- Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personal care items
- Custom or personalized products
Refunds
- Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
Return Shipping
- Customers are responsible for the cost of return shipping unless the product was damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Exchanges
- We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery. We will resolve the issue promptly at no additional cost.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: support@cedartraders.com